Notice to Agents

Booking Terms & Conditions

The following procedures apply in relation to contracts arranged by Resort Hoppa (UK) Limited, as agent for the supplier, for transfers between the departure points and destinations specified in the written confirmation issued by Resorthoppa.com, which is the trading name of Resort Hoppa (UK) Limited.

Status of Resort Hoppa (UK) Limited

Resort Hoppa (UK) Limited is a limited company registered in England, whose registered office address is East House, 109 South Worple Way, London SW14 8TN. Its company registration number is 4933736 and its VAT Registration number is 848319889.

Resort Hoppa (UK) Limited is at all times acting as the duly authorised agent of the supplier nominated on the written confirmation issued by Resort Hoppa (UK) Limited (“the written confirmation”). The terms and conditions applicable to the contract are those of the supplier and a copy of those terms will be supplied on request.

Status of the Passenger(s) and their agents 

The purchaser of the transport services specified in the written confirmation is the other party to the contract with the nominated supplier. If the contract is made by an agent, or any other person acting on behalf of the passenger whose name appears on the written confirmation, then that agent or other person is acting as the agent of the passenger.

Booking and payment 

Bookings may be made online (www.resorthoppa.com) or by telephone. Where two or more people are included in the same booking, the person making the booking (“the lead name”) shall be deemed to have done so on behalf of both or all members of the party and he or she accepts these terms and the terms and conditions of the nominated supplier on behalf of himself or herself and each member of the party.

Full payment is required at the time of booking. On receipt of such payment, Resort Hoppa (UK) Limited will issue, by email, fax or post the written confirmation with details of the persons involved in the booking and the transfers booked. The written confirmation acts as the ticket and must be presented to the Resort Hoppa (UK) Limited representative for both the outward and return journeys.

All payments made to Resort Hoppa (UK) Limited are non-refundable unless, for reasons beyond its control, Resort Hoppa (UK) Limited cancels the booking.


Children (and child seats)

As per the EU directive 2003/20/EC the following applies:
Children must use the correct child seat until they are 135cm tall or age 12 (whichever they reach first). They then must wear an adult seatbelt. It is the driver's responsibilty to see that children are restrained correctly. However, there is an exemption for licensed vehicles, which can still carry children even if the correct child seat is not available.

Licensed vehicles are subject to the following rules:-
• Children under three, if in a licensed taxi/vehicle may travel unrestrained in the rear if no child seat is available.
• For children aged three and above, they must use an adult seatbelt, if no child seat is available or taken.
In summary, Resorthoppa UK Ltd’s policy is as follows:-

Shuttles
There will be no charge for children under 2 years of age (providing they sit on an adults lap, and do not occupy the front seats of the vehicle)

Children aged 2 years and above always count as a passenger, occupy a seat and must be booked and paid for in full.

Private Transfers

Children under 2 years of age may travel unrestrained (on an adult's lap) in the rear of a vehicle if no child seat is provided. However, will still count towards the vehicle occupancy.
If customers choose to use or take a child seat, then the child must be included in the total number of passengers travelling, as a seat in the vehicle will be required.
Children aged 2 years and above always count as passengers and occupy a seat, and must use an adult seat belt if no child seat is provided.
NB - If parents choose to use a car seat, we recommend they take their own to ensure safety standards. Upon request at the time of booking, in some resorts, child seats can be pre-booked. Fees may apply.
Wheelchairs
We ask that any passengers travelling with a wheelchair advise Resorthoppa at the time of booking. This is vital to ensure that the correct vehicle is available to meet your specific requirements. We will need to be informed if wheelchairs are folding, manual or include a battery and/or motor. This policy also applies to scooters.

Amendments to bookings 

Should you wish to change any details on the written confirmation, please inform us in writing as soon as possible either by email to admin@resorthoppa.com, fax or post (please see contact details below) to Resort Hoppa (UK) Limited.  

If notice of the required change is received by Resort Hoppa (UK) Limited at least three days before the date of the relevant transfer as shown on the written confirmation, outbound or inbound as the case may be, an administration charge of £3.00 or €5.00 per booking will be payable before the change is made.  Changes made within 3 days of the date of the relevant transfer will be treated as a new booking and a taxi will be charged whether or not this was the choice of transport on the original booking.

Resorthoppa (UK) Ltd reserves the right to charge an administration fee of £5.00/7.00 euros per change in addition to any increase in price as a result of the amendment. Notification must be received in writing by Resorthoppa (UK) Ltd a minimum of 24 hours prior to the transfer date. Any amendments received within 24 hours of the transfer date, may be treated as a cancellation and rebooking a charge of up to 100% of the booking value may be levied.

Cancellation 

A cancellation of a confirmed booking must be notified in writing to Resort Hoppa (UK) Limited by recorded delivery letter, email or fax quoting the booking reference, departure date and lead name. The relevant notification details are as set out above.

If notice of cancellation is received by Resort Hoppa (UK) Ltd at least three days before the date of the first relevant transfer, the amount paid will be retained by Resort Hoppa (UK) Ltd and may be credited against the cost of any future booking made by the lead name within 12 months of the date upon which the notice of cancellation was received by Resort Hoppa (UK) Ltd.

No such concession will be made if notice of cancellation is received by Resort Hoppa (UK) Ltd within 3 days of the date of the first relevant transfer, but, if such notice is received more than 1 day before the date of the first relevant transfer, Resort Hoppa (UK) Limited will allow a 15% discount off the next booking by the lead name provided that such future booking is made within 12 months of the date of the cancellation. You will need to quote the original booking reference in order to claim the discount.

Late bookings 

Resort Hoppa (UK) Ltd operates a policy of accepting bookings made up to 24 hours from the time of departure (certain selected routes do have a 48 hour cut off). We will do our best to accommodate your requirements within this time and, if we do accept your booking we reserve the right to charge, a £5.00 or €7.00 per booking administration fee.

Baggage allowance and declaration 

All baggage must be clearly labelled with the owner’s name and the destination address. Each passenger named on the written confirmation is entitled to have carried with him on the relevant transfers up to two items of baggage (i.e. one suitcase and one piece of hand luggage). If a passenger requires carriage of baggage in excess of this allowance (e.g. skis, golf clubs, snowboards, wheelchairs/scooters etc) we must be informed at the time of booking. Resort Hoppa (UK) Ltd reserves the right to make a charge for excess baggage, which must be paid prior to transportation, or to refuse carriage of the excess items.

Conditions of carriage 

The nominated supplier, its drivers and appointed agents, including Resort Hoppa (UK) Limited, reserve the right to refuse to carry any person who is, or appears to be under the influence of alcohol or illegal drugs and/or whose behaviour is considered to pose a threat to the driver, the vehicle or the other passengers. No refunds will be made in those circumstances.

Passengers are not allowed to consume alcohol on any of our vehicles. Smoking is not permitted unless express permission has been given by the driver.

All vehicles used by Resort Hoppa (UK) Limited are fully insured for passenger and third party claims, as required by the local law. Passenger’s baggage is, however, carried entirely at their own risk and no responsibility can be accepted for loss or damage by the nominated supplier or by Resort Hoppa (UK) Limited. Resorthoppa (UK) Ltd will not accept responsibility for any costs incurred or the making of any arrangements in returning the items to you.
Whilst all reasonable efforts will be made by the supplier, there is no guarantee that the vehicle will arrive on time in order to begin the period of hire nor that it will reach its destination on time. Neither the nominated supplier nor Resort Hoppa (UK) Limited will incur any liability in the event of such a delay.
Resorthoppa (UK) Ltd and our nominated suppliers overseas will endeavour to monitor for any flight delays affecting arrival transfers. Whilst ever effort is taken to monitor such situations we do ask that Resorthoppa (UK) Ltd are advised of any new estimated arrival times when available (and if practical) so that services can be rescheduled accordingly . Shared shuttle clients encountering a fight delay will normally be reallocated to the next available service to their resort subject to availability.
If the arrival flight is diverted, we recommend that you contact Resorthoppa (UK) Ltd or our nominated supplier via the telephone numbers provided. Whilst every effort will be made to accommodate changes of this nature, an additional charge maybe applied.
Carriage by shared shuttle transfer will only be to and from destinations which are Tourist Board registered properties unless specifically agreed in advance. Clients having pre-booked private transfers are required to supply full address details at the time of booking.
As agents for the nominated supplier, Resort Hoppa (UK) Limited accepts no liability for the failure of the nominated supplier to perform the contract or for any other incident in connection with the contract.
We will, nevertheless, do all we reasonably can to ensure that the transfers are completed in accordance with the contract.
Resorthoppa (UK) Ltd will accept no liability for any difficulty or service failure if clients are not in possession of the appropriate transfer documentation outlining our arrival and departure procedures at their time of travel. We will not agree to any refund or compensation claims resulting from any service failure if passengers do not adhere to the procedures stated.
Our nominated local supplier will endeavour to carry shared shuttle passenger(s) with the minimum discomfort and inconvenience to his/her specified destination providing that this is a Tourist Board registered hotel, apartment or other Tourist Registered facility with full address. However circumstances beyond our control may prevent the achievement of this responsibility. The following are examples of circumstances which are not within our control:
accidents causing delays to the vehicle

• exceptional or severe weather conditions
• compliance with requests of the police
• deaths and accidents on the road
• vandalism and terrorism
• unforeseen traffic delays
• industrial action by third parties
• problems caused by other customers
• other circumstances affecting passenger safety
• road closures due to local fiestas or other events
• properties that are not accessible to type of service booked

In very rare cases the nominated local supplier may drop or collect passengers from a different point other than the accommodation address if the carriage to the exact specified accommodation may cause unreasonable delay or inconvenience for other passengers.
If the nominated supplier were to fail for any reason within their/our control to deliver passengers to their confirmed destination, we will endeavour to provide a suitable replacement. Any reimbursement made by Resort Hoppa (UK) Ltd for the costs of an alternative means of transport incurred by the passenger to get to their ticketed destination shall be no more than the cost of getting to that destination by taxi.

In the unlikely event of a complaint

Resorthoppa take all customer service matters very seriously. If you are not satisfied with any element of the service provided we ask that you contact Resorthoppa in writing within 28 days of the date of the transfer so that any issues can be investigated. Details must be received either by fax, email at customerservice@resorthoppa.com or by post to Resorthoppa UK Ltd, Cornwall House, 31 Lionel Street, Birmingham, B3 1AP. All feedback must be received in writing and no verbal statements can be accepted. We do endeavour to resolve any complaints received in writing within 28 days where possible.

Interpretation and application of these Terms

The terms which apply to the contract between the supplier and the lead name and his party are those of the supplier, a copy of which is available on request. If there is any conflict between these Terms and those of the supplier, then the latter will apply.