Does my shuttle or private transfer drop me at the door of my accommodation?
Yes, as long as it is a touristic hotel or apartment we will drop you at the door( unless the road is too small for the coach to negotiate). Shuttles however do not drop passengers at private address’s, but can drop you at the nearest hotel or apartment complex.

If you are a customer that require a transfer to a private address ie Villa, then we recommend our range of private taxi transfers. Please use our search facility on the homepage of this website, for a price that will please you.

How can I contact you if I have any queries or difficulties on arrival?
All of our joining instructions have a number that you can call in the event of any issues or difficulties.

You may also contact our Reservations Team on:

0871 855 1630 (within UK)
0034 96 689 7242 (outside of UK)
Available every day 08:00 - 20:00 Mon to Sat and 08:00 - 16:00 on Sundays (GMT)

How do I know that I can trust cityhoppa and that it is a legal trustworthy company?
cityhoppa is a legally registered Spanish company with a valid company number 4933736 and VAT number 848319889. We are also registered in the UK as Resort Hoppa Ltd

How do I locate my driver or vehicle?
Once you have completed your on-line booking you will automatically receive a screen confirmation together with an email giving you exact instructions for meeting your driver or vehicle. If you have any difficulties, please contact the numbers given on your joining instructions.

How long will I have to wait at the airport? What about flight delays?
Private transfer minibus or vehicle will be at the airport for the scheduled arrival time of your flight. We monitor flight arrival times so as to be waiting for you when you arrive.

Customers using shared shuttle services will always be put on the next available transfer and unless otherwise specified, will wait no longer than 45 minutes.

I have lost my luggage - can you collect it for me later?
All airlines have handling agents. They will organize for any luggage to be forwarded to your resort address.

I have left something in the vehicle. How do I get it back?
Contact a member of our reservations team, giving details of the transfer, and the missing items. We will then endeavor to deliver them to you. In some circumstances a charge may be applicable.

Do you offer discounted rates for children or babies?
On private transfers, infants and children do count as one person as they take up a seat belt place. We recommend parents take their own child seats to ensure adequate safety in foreign countries. As with car rental policy it is also the parent’s responsibility to fit the seat. Most airlines do not charge for the carriage of child seats and pushchairs.

There is no charge for infants aged under 2 years who are traveling on shared shuttle services, provided that they do not require their own seat.

Can I have a refund?
Under certain circumstances we are able to refund - Please see our terms and conditions for full details.

Can I change the date of my transfer?
Yes, subject to availability and our terms and conditions, to do so, contact a member of our reservations team.

Can I have a receipt?
Your email or fax confirmation is your receipt.

How do I confirm my resort pickup time?
If you have a private transfer this will normally be confirmed to you prior to departure by email.

For shuttle transfers you will be provided with a reconfirmation number that you will need to ring during a certain period prior to your departure from resort.

What currency are your rates in?
All prices are quoted and charged in euros or Sterling

I have lots of luggage, snowboard skis etc. will there be room?
Each passenger has an obligation to inform us of such items by email or fax and we will make the necessary arrangements .However extra charges may be applicable

Can we stop off at another destination such as a supermarket or shop en-route?
By prior arrangement on a private transfer only, although not at peak times - a supplement payment may be applicable.

Is the transfer direct or do we stop en route?
Private transfers are direct, door-to-door.

Shared transfers may stop to either pickup or drop off other clients en route.

Does the driver speak English?
All cityhoppa drivers have basic English language skills. Occasionally, local drivers may have limited language skills but will understand where you are going and where to collect you from.

Do I have to share a vehicle with other people?
Private transfers are exclusive to you and your party however, on shuttle services there will be other customers.

I do not have a resort address; can you drop me off at the tourist office?
If you do not specify a resort address, you will be dropped off and picked up at the tourist office. If you wish to change this you must inform the cityhoppa Reservations Team.